Brightwater Motor Inn

Contacts

Address:
1 Lightband Road, Brightwater, Tasman 7022, New Zealand
Get directions

Website:
brightwatermotels.co.nz

Phone number:
+64 3-542 3607

Categories:
Establishment   Lodging  

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Reviews about Brightwater Motor Inn

• Daniel Cooper

  19 Jun 2017
  ★ ☆ ☆ ☆ ☆
  Our check-in experience was horrible. We'd booked and paid well in advance through Expedia, and had received email confirmation.
  
  On arrival, I was greeted by one of the owners (a man) who told me they were 'totally booked out' and had 'no rooms free', before I'd even had a chance to explain we had a booking. He then went and got the other owner (a woman) who promptly told me the exact same thing.
  
  I showed her the email confirmation on my phone, and gave her my name and booking number so she could find it. She barely glanced at the computer before informing me that I had no booking.
  
  I asked her to double check, at which point she started to get annoyed and sharply told me there was nothing she could do — I would just have to go somewhere else, and this wasn't her problem. She told me Expedia must have made the mistake ('they always make mistakes', apparently). I persisted some more, as at this point it was 9PM.
  
  She started to get more irate, repeating that it wasn't her problem. We left.
  
  Ten minutes later, my phone rang. 'We have a room for you. You said you were going to check in late at 10PM. That's why I told you we didn't have a room'.
  
  This was a pretty poor excuse. Firstly, on the notes I had mentioned check-in 'may' be late (not 'will be'), and secondly, that shouldn't have prevented her from finding our booking.
  
  If you want a reliable check-in process, and expect mistakes will be dealt with properly and professionally, don't stay here.

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